I love customer service that pulls through.
I LOVE EDY'S Yogurt Blends: Vanilla, Fat Free Vanilla, Chocolate Vanilla Swirl, and Cappuccino Chip!
I will continue buying these; however, it's almost impossible for me to find the Fat Free Vanilla or the Chocolate Vanilla Swirl at my local grocers.
But the Cappuccino Chip is my all-time favorite! Try it!!!
----- Forwarded Message ----
From: "dreyers@casupport.com" <dreyers@casupport.com>
Sent: Monday, May 11, 2009 2:33:41 PM
Subject: Response from Dreyers Case ID: 2196475
Dear Ms. Bridgeman,
Thank you for your email regarding your purchase of EDY'S Yogurt Blends Tart Honey. We are committed to producing the highest quality products and direct feedback from our customers is very important in maintaining our standards.
Our flavor development team spends many hours creating unique flavor combinations. The team's goal for each flavor is to achieve a delicate balance among all the ingredients to deliver maximum consumer delight. This product has become a favorite with many EDY'S customers. However, we are sorry that you found the Tart Honey to be a disappointment and, consequently, did not enjoy your purchase.
Please watch your mail for a gift certificate for one carton of EDY'S to replace your purchase. We hope that you will try our products again and that your next purchase will meet, if not exceed, your expectations.
Sincerely,
Denise Hanson
Consumer Response Representative
Ref # N2196475
