I do NOT appreciate condescending replies. I will return this sauna and I will be refunded the full price plus refunded on shipping.
Thank you
Katie
Sent from Katie Bridgeman's Verizon Wireless BlackBerry
-----Original Message-----
From: "Customer Service" <cs@verseo.com>
Date: Tue, 13 Apr 2010 11:10:35
To: <aka.katiemain@gmail.com>
Subject: RE: infrared sauna
Here is a copy of our unconditional guarantee.
We want you to be completely satisfied with every purchase you make.
If you are not satisfied with a product, simply return it at any time for an
exchange or refund of the purchase price, less shipping and handling.
It's that simple.
Really? Yes really!
Thank You,
Customer Service
1845-765-2200
Verseo
16 W. Main St.
Beacon, NY 12508
-----Original Message-----
From: Katie Bridgeman [mailto:aka.katiemain@gmail.com]
Sent: Monday, April 12, 2010 6:30 PM
To: Customer Service
Subject: Re: infrared sauna
In that case, I will locate a package and send it back. However, I do not
want a replacement. I will need a week to find a package for shipment and
upon receipt I insist on a full refund on the sauna and shipping.
Katie Bridgeman
Sent from Katie Bridgeman's Verizon Wireless BlackBerry
-----Original Message-----
From: "Customer Service" <cs@verseo.com>
Date: Mon, 12 Apr 2010 15:44:04
To: <aka.katiemain@gmail.com>
Subject: RE: infrared sauna
Company policy is to receive the product back first. we can send a label if
the item is defective and wait for the return to send out a new one.
Thank You,
Customer Service
1845-765-2200
Verseo
16 W. Main St.
Beacon, NY 12508
-----Original Message-----
From: Katie Bridgeman [mailto:aka.katiemain@gmail.com]
Sent: Friday, April 09, 2010 6:30 PM
To: cs@verseo.com
Subject: Fw: infrared sauna
Sent from Katie Bridgeman's Verizon Wireless BlackBerry
-----Original Message-----
From: "Katie Bridgeman" <aka.katiemain@gmail.com>
Date: Fri, 9 Apr 2010 22:28:00
Cc: Me Katie E Bridgeman<kebridgeman@yahoo.com>
Subject: Fw: infrared sauna
I feel as though I'm being ignored on this matter. I do believe I've waited
long enough for a response. If I an left responsible for this defective item
I will be forced to insist on a full refund.
Katie Bridgeman
------Original Message------
To: Customer Service
Subject: Re: infrared sauna
Sent: Apr 1, 2010 9:11 PM
This is an item I've had just over a month and I do not believe I should
have to suffer the costs. This sauna was $200 and supposedly is warranted
for life so I expect verseo to handle this. I obviously did not keep the box
the sauna came in and due to the size and shape, cannot fathom where to
acquire an appropriate package. Please expedite a relief to this matter.
Katie Bridgeman
------Original Message------
From: Customer Service
To: Me Katie E Bridgeman
Subject: RE: infrared sauna
Sent: Mar 30, 2010 3:42 PM
Company policy is to receive the product back first. we can send a label if
the item is defective and wait for the return to send out a new one.
Thank You,
Customer Service
1845-765-2200
Verseo
16 W. Main St.
Beacon, NY 12508
From: Katie Bridgeman [mailto:aka.katiemain@gmail.com] Sent: Monday, March
29, 2010 9:32 PM To: Customer Service Subject: Re: infrared sauna
I don't have the box it came in anymore. I've only had it barely a month.
Can't you send me a replacement and I can use the box from that one to send
you back this one?
Sent from Katie Bridgeman's Verizon Wireless BlackBerry
From: "Customer Service" <cs@verseo.com>
Date: Mon, 29 Mar 2010 13:12:37 -0400
To: 'Katie Bridgeman'<aka.katiemain@gmail.com>
Subject: RE: infrared sauna
If you ordered it here from us at verseo.com you can send it back for a
replacement.
Thank You,
Customer Service
1845-765-2200
Verseo
16 W. Main St.
Beacon, NY 12508
From: Katie Bridgeman [mailto:aka.katiemain@gmail.com] Sent: Saturday, March
27, 2010 9:24 AM To: csv@verseo.com Subject: infrared sauna
The infrared sauna that I ordered around 2/12/2010 no longer works. I plug
it in and it will not turn on. I've only been using it once per
week.
Katie Bridgeman
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02:32:00
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Version: 9.0.791 / Virus Database: 271.1.1/2779 - Release Date: 03/30/10
02:32:00
Sent from Katie Bridgeman's Verizon Wireless BlackBerry
No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.801 / Virus Database: 271.1.1/2801 - Release Date: 04/09/10
14:32:00
